EXCHANGE / RETURN POLICY

For available goods:

• Received goods cannot be exchanged/returned for any reason (except for reasons that the goods are defective/damaged from the seller. Customers need to provide video evidence when opening the goods);
• Undelivered goods can be exchanged for another product of equal or higher value.

For order goods

• Customers need to deposit 40-50% of order value;
• Customers who cancel their booking will lose their deposit;
• When goods arrive, customers need to transfer all remaining money before delivery;
• Ordered goods cannot be exchanged or returned for any reason (except for reasons that the goods are defective/damaged from the seller. Customers need to provide video evidence when opening the goods).